MyChart® Terms of Use

Last Updated: August 21, 2019

Franciscan Alliance Information Services (“FAIS”) has made available to your providesr (“Provider”) a web site and internet-based services offering a secure, private channel for healthcare communications with your Provider, personal medical information storage, on-line healthcare information, billing and related products, services and content (collectively “MyChart®”).

1. Terms of Use.
MyChart® is offered to you under the terms and conditions listed in this Terms of Use agreement (“Terms of Use”). MyChart® is only available to users of your Provider that have an existing patient-provider relationship. FAIS reserves the right to update or change these Terms of Use at any time and for any reason by posting the modified Terms of Use. Your continued use constitutes your agreement to be bound by any such revisions and you should therefore periodically visit this page of the website and print the latest version of the Terms of Use for your records. The date of the last update to these Terms of Use is stated at the top of this document.
2. Use of Services.
THE USE OF MYCHART®IS NOT INTENDED FOR MEDICAL EMERGENCIES. IF YOU ARE EXPERIENCING CHEST DISCOMFORT, SHORTNESS OF BREATH, EXCESSIVE BLEEDING, OR ANY OTHER LIFE-THREATENING EMERGENCY, CALL 911 IMMEDIATELY.

Cost. There is no charge for general access and usage of MyChart. Utilization of certain features may incur a cost and there will be a notice of acceptance of any charge prior to usage.

Appointments. MyChart® offers you the ability to submit an electronic request for an appointment with your Provider versus calling. You are able to provide available dates, times and location that are best for you. Your Provider will respond to your appointment request as soon as reasonably practicable.

Self-Scheduled Appointments. MyChart® offers patients the ability to self-schedule appointments with certain Providers. This feature is available in some physician offices, for certain visit types and only with providers you have previously seen. You are able to choose from a list of available dates and time slots for the selected clinic location and provider.

Prescriptions. You agree that any prescriptions that you acquire through MyChart® shall be solely for your personal use. You agree to fully and carefully read all provided product information and labels and to contact your provider if you have any questions regarding the prescription.

Educational Resources. MyChart® may offer links to related medical Web sites not managed by FAIS. These Web site link(s) are for a patient’s informational purposes only. FAIS may make available self-care informational services which provide general medical and health information. These communications and resources are for general educational and informational purposes only and should not be relied upon as a substitute for patient-specific medical diagnosis and treatment. These resources are not a substitute for seeing an appropriate healthcare professional for medical treatment.

Response to Electronic Communication. Your Provider will use good faith efforts to provide a timely response to electronic inquiries. In some cases, Provider staff who responds to electronic inquiries or other communications may not be immediately available, so please do not use MyChart® to request information or services for which a timely response is required. Emergency situations and those requiring immediate medical attention should not be submitted electronically.

Photos. You or your provider may submit a photo of you as a “profile photo” for identification purposes. This profile photo may be attached to your MyChart Account and may be attached to the demographic section of your Electronic Medical Record. 

Photos submitted for treatment purposes will become part of your Medical Record.

Medical Disclaimers. You and your Provider are exclusively responsible for all information and/or communication through the MyChart® service. Furthermore, appropriate response to patient communication is based on information provided by the patient. Your Provider is able to respond to such communications only based on the information provided by the patient. If there is insufficient information provided, your Provider will be unable to provide a timely and complete response. You agree to contact your Provider immediately should your condition change or your symptoms worsen. If you are experiencing an emergent or urgent condition, you should contact your local emergency services immediately.

Medical Record.Your MyChart® Record (“MyChart Record”) is created to store your personal health (including health conditions, allergies, medications, immunizations, and test results) and billing information online. You agree to provide accurate information for your MyChart Record, to periodically review such information and to update such information as needed. For additional information regarding use of your MyChart Record, please see the MyChart® Privacy Policy. You may authorize another person (such as a family member) to access your MyChart Record and access shall be granted following the terms outlined in the "Proxy Access" section below in this Terms of Use.

Health Information from other Organizations. You may see information in your MyChart Record from all health organizations and providers utilizing Epic’s electronic health record system from which you've received care, even if you don't have an active MyChart® account at each one. Medications, allergies, and health issues from all organizations and providers appear together to give you a more complete picture of your healthcare. If you have an active MyChart® account at other organizations, you also may see test results, messages, and appointments in a combined view and take follow-up actions, such as sending messages, without having to log in to a different account. Displaying medications, allergies, and health issues from non-Epic organizations is not yet supported.

Before you can see information from other healthcare organizations and providers, when you login to your MyChart® Record, you must connect your accounts and consent to your Provider accessing your data from other organizations and providers. Only organizations and providers that have shared or received information about you through Care Everywhere appear in the list of organizations to connect. You may go to “Settings > Manage My Accounts” to unlink any connected accounts or link to additional accounts at any time.

PLEASE NOTE: The filtering of data for display (or not) is controlled by FAIS for your Provider, and by the organization that provides the underlying Epic electronic health record to your other providers. Also, security to utilize or not MyChart® features and security for proxy access is controlled by the organization whose MyChart® site the patient is logged in to. For questions about data displayed or excluded from MyChart®, please contact the respective health organization associated with that information for assistance.

Online Credit Card Payments.MyChart® includes an on-line bill payment service for Franciscan Alliance, Inc., and Specialty Physician of Illinois, LLC (“Franciscan Billing Services”) (“Online Bill Payment Service”). This Online Bill Payment Service is an option made available as a convenience to you pursuant to the terms below. 

By accessing the Online Bill Payment Service, you authorize Franciscan: (1) to establish and maintain your payment authorizations; and (2) to process your payments according to your instructions. Franciscan processes credit card payments for payment of services from within MyChart®. You may be able to pay in full for services rendered or to sign up for a payment plan. Please see Franciscan for payment options available to you.

Franciscan will use reasonable efforts to process all your authorized payments promptly and properly, provided the authorizations received by Franciscan. Franciscan will not be responsible for any failure to process an authorized payment that is not actually and completely received for any reason, including user error, equipment malfunction, natural disasters or impediments, or inaccurate or incomplete information.

Paperless Bill Delivery Services: For Franciscan Bills Only.You may have the option to enable Paperless Bill Delivery Services. By enabling the Paperless Bill Delivery Service, you authorize Franciscan to provide and deliver billing documents electronically through the MyChart® notification system. By enrolling for Paperless Bill Delivery, you (1) agree that you have selected to receive an electronic communication – including a notification by email or SMS text that information is available for you in MyChart®, and (2) acknowledge that no paper document will be sent to you. No Paperless Bill Delivery communication will be established until you select this option or opt in through MyChart®.

Payment Responsibility.By selecting a Paperless Bill Delivery method, you agree that you are responsible for the payment of all applicable charges. 

In addition to the above services MyChart® can be used to access features which may have an additional cost:

E-Visits. An E-Visit is a non-urgent visit with your Provider that would otherwise require an office visit. You may initiate an e-visit in which you answer questions based upon your general symptoms and/or conditions for assessment by your Provider. Any information provided as part of an E-Visit becomes part of your Medical Record. If your health insurance coverage does not cover E-Visits, you will be responsible for any applicable fees. You are responsible for these fees and/or copayment charges and agree that your Provider may charge you for E-Visits.

Video Visits. MyChart® offers a secure channel to conduct scheduled video visits with your Provider through your personal smartphone or mobile device. Personal health information may be shared during the video visit; thus, you should be aware of your personal environment to ensure privacy. If your health insurance coverage does not cover video visits, you will be responsible for any applicable fees. You are responsible for these fees and/or copayment charges and agree that your Provider may charge you for video visits.

3. Account Management. Eligibility

The following are eligible for MyChart access:

  1. An individual 18 years or older;
  2. A medically emancipated minor;
  3. A legally emancipated minor;
  4. A minor between the ages of 12 and 18 with a parent or legal guardian’s permission.

FAIS reserves the right to modify permission or access to features based upon patient age restrictions, repeated disruptive and/or noncompliant behavior in accordance with its organization policies. You will continue to be able to request access to your medical information from your Provider through traditional means.

Your Account: In making a request for an individual MyChart® account, you represent and warrant that you possess the legal right and ability to enter into these Terms of Use, to register on MyChart® under your own name, and to use MyChart® in accordance with these Terms of Use and abide by the obligations hereunder. You are solely responsible for maintaining the confidentiality of your password, and for all activities that occur under your password. You agree to prohibit anyone else from using your password and immediately notify your Provider of any unauthorized use of your password or other security concerns of which you become aware.

Proxy Access.
Proxy Access in MyChart® allows an authorized person to access another person’s MyChart® Record (medical and billing information). Typically, parents, Health Care Representatives or Powers of Attorney for Health Care will use proxy access to access MyChart Records so they can assist in the health care needs of those they care for. Proxy requests may be made in-person to your Provider or Health Information Management Department (HIM).

Minor Patient ages 0-11:
Parents and legal guardians of minor patients between the ages of 0 and 11 are eligible to access a MyChart® Record on behalf of such patient and to participate in the full spectrum of MyChart® services on behalf of such patient. Proxy Access to such patient’s MyChart® Record will be granted only to parties with parental rights or legal guardianship over the minor patient and only to the extent that the party requesting proxy access can demonstrate the legal right to account holder's medical information.

Minor Patient ages 12-17:
Parents and legal guardians of minor patient between the ages of 12 and 17 may permit the minor to have access to the minor’s MyChart® Record, although neither will be eligible to participate in the full spectrum of MyChart® services on behalf of the minor patient. Under State and Federal law, there are certain types of medical information that the parent or guardian of a minor patient age 12 or older may not view without consent of the minor patient. Because of these requirements, Your Provider cannot offer the full spectrum of services to parents or guardians of such minor patients – or to the minor patients themselves. Thus, when a minor patient reaches age 12, restrictions will be placed on information contained within the MyChart® Record until the minor reaches age 18.

Adult Patient:
Individuals (“Patient”) age 18 or older may authorize proxy access of their Record to another individual (“Proxy”). A Patient may make the request in-person to the Patient Subject’s Provider or Health Information Management Department. The Patient must provide the Proxy’s full name, date of birth, home address, phone number and email address. The Patient’s MyChart® Record will be made available to the Proxy. The Patient may revoke the Proxy’s permission to their MyChart® Record at any time from within MyChart. FAIS reserves the right to revoke Proxy access at any time for any reason.

Diminished Capacity/Incapacitated Patient:
Proxies of diminished capacity/incapacitated patients are eligible to participate in the full spectrum of MyChart® services on behalf of the diminished capacity/incapacitated patient. If a Physician determines a Patient does not have decisional capacity, an appropriate surrogate (i.e., Power of Attorney for Health Care, Health Care Representative or other legally appropriate surrogate) may request and be granted permission to full functionality of the MyChart Record. A Court Ordered Legal Guardian must present a copy of legal paperwork verifying their authority to have access to the Patient's medical information. After providing the appropriate paperwork, the legal guardian may request to be granted permission to full functionality (i.e., to view and act on behalf of the patient) within their MyChart Record.

4. E-mail/SMS Text Privacy
In order to activate your MyChart® Record, you must provide your Provider with an email and/or SMS text address. Once you have an account, MyChart® will notify you via e-mail or SMS text when new medical information is available for viewing within your MyChart® account. This means that any person with access to your e-mail or SMS text will be able to see this notification. This could include your spouse, employer or anyone else that can access your e-mail or SMS text account. Although no private medical information will be sent, the notification that new medical information is available by accessing your MyChart® Record may be information that you would not want others to know. Thus, you should take this into account when providing an e-mail or SMS text address. By enrolling in MyChart® and requesting email or SMS text communications, you consent to receive electronic communications.

While communications made through MyChart® are encrypted and generally secure, you understand that e-mail and SMS text messages outside of MyChart® are not encrypted and are not confidential means of communication. Thus, if you choose to communicate with the Practice through any means outside of MyChart®, you agree to waive any rights that you may have against your Provider, FAIS (as the host of your Provider’s MyChart® service), and the supplier or operator of MyChart, for any loss of information due to technical failures and/or unintended breach of confidentiality or unauthorized access to your information.

Please know that if you send your Provider any e-mail communication through MyChart®, it may be shared with your Provider’s staff who assists your Provider in providing medical care, including any appropriate clinical staff. Messages you send via MyChart® may become a part of your medical record and may be accessible to your current and future Providers and their staff members who are involved in your care.

5. Franciscan HealthConnect
Your Provider licenses its MyChart® system from FAIS, a division of Franciscan Alliance, Inc, through a program called Franciscan HealthConnect ("HealthConnect"). FAIS may require access to your MyChart® Record as necessary to address technical issues. FAIS will not use or disclose individually identifiable information except as necessary to review and resolve such technical issues.

FAIS Security and Confidentiality. FAIS affords the same degree of confidentiality to medical and billing information stored on MyChart® as is given to medical and billing information stored by FAIS in any other medium. FAIS is committed to protecting the confidentiality of your medical and billing information. FAIS limits its employees’ access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. FAIS has taken steps to make all information received from our online visitors as secure as possible against unauthorized access and use.

For other than general information viewing, MyChart® must be accessed with a Secure Sockets Layer (SSL) compatible browser or terminal (use most up-to-date web browser version of Internet Explorer, FireFox, Chrome, Opera or Safari). FAIS’s SSL web server uses authentication and supports the highest level of encryption supported by your browser. 

You can tell when you are secure by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data cannot be read or deciphered by unauthorized individuals. You can tell whether you are truly connected to your Provider by viewing the digital certificate. This certificate verifies the connection between the host, FAIS, the server's public key and the server's identification. 

User names and passwords provide two layers of authentication and are stored by FAIS in an encrypted database that is isolated from the Internet. As a MyChart® user, your role in maintaining the security of your medical information is: (1) Changing your password on a regular basis, and (2) Keeping your login ID and password confidential.


6. Links to Third Party Sites.
MyChart® contains links to websites operated by other parties. The links are provided for your convenience only. Neither FAIS nor your Provider controls such websites and neither FAIS nor your Provider is responsible for the content and performance of these sites. The inclusion of links to other websites does not imply any endorsement of the material on the websites or any association with their operators. Neither FAIS nor your Provider operates, controls, or endorses any information, products, or services provided by third parties through the Internet. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites.
7. Legal Notices and Disclaimers.
You acknowledge that your use of MyChart® is at your sole risk, and that you assume full responsibility for all risk associated therewith.
8. Privacy.
FAIS and your Provider respect your privacy and take privacy very seriously. By accepting this Terms of Use, you consent to the use and disclosure of personally identifiable information provided to FAIS and your Provider as outlined in the MyChart® Privacy Policy, which is incorporated herein by reference.
9. Connection to Apple HealthKit, Other Devices and Applications.
With your permission, certain versions of MyChart® can connect to Apple HealthKit and other connected devices to receive your health information and to share that information with your healthcare providers. Neither FAIS notr your Provider will share your health information with Apple HealthKit or with other supported software. Sharing will occur only if you give your permission when you link your Apple HealthKit and other connected devices to your MyChart®

Neither FAIS nor your Provider manages or controls the security and privacy of Apple Healthkit, other devices and applications. It is your responsibility to determine whether Apple Healthkit, other devices and applications meet your security and privacy needs, and you should determine how these sites secure your data prior to granting permission. 


You can go to “Settings > Linked Apps and Devices” to view and link or unlink any connected devices or applications at any time.

10. General Legal Provisions.; Operation and Record Retention.

FAIS reserves complete and sole discretion with respect to the operation of MyChart.  FAIS may, among other things, withdraw, suspend or discontinue any functionality or feature of MyChart. FAIS is not responsible for transmission errors or corruption or compromise of data carried over local or interchange telecommunication carriers. FAIS is not responsible for maintaining data arising from use of MyChart. FAIS and/or your Provider reserve the right to maintain, delete or destroy all communications and materials posted or uploaded to the MyChart® pursuant to its internal record retention and/or destruction policies.

Limitations on Use. You agree not to access or use MyChart® in an unlawful way or for any unlawful purpose. You may send e-mails to other parties solely for personal communication and no other purposes, including commercial purposes, or for mass distributions of unsolicited e-mails. You agree not to post or transmit: (a) a message under a false name; or (b) any information which (i) is libelous, defamatory, obscene, fraudulent, false or contrary to the ownership or intellectual property rights of any other person, or (ii) contains any virus, worm, Trojan horse or other code which is contaminating or destructive to the files or programs of FAIS, your Provider or any of their respective users. FAIS reserves the right to delete any information provided by you that it deems in its sole discretion to be fraudulent, abusive, defamatory, obscene, in violation of a copyright, trademark, other intellectual property or ownership right of any other person.

Term and Termination. These Terms of Use shall commence upon the date you first access or use MyChart® and/or complete the registration process. FAIS may terminate these Terms of Use and either FAIS or your Provider may terminate your right to use MyChart® at any time, with or without cause. These Terms of Use and the licenses granted hereunder shall terminate without notice in the event you (or any authorized person using your account) fails to comply with these Terms of Use, or any rules for use of MyChart® promulgated by your Provider from time to time. Upon any termination, you will destroy all copies of any MyChart® materials in your possession and cease any access to or use of MyChart®. 

Notice. FAIS may provide any notice required to be provided to you hereunder by e-mail to the e-mail address you provided to your Provider when registering for your MyChart® Record, by a general notice on the MyChart Web site, or by written communication delivered by first class U.S. mail or express courier to your address on record in your MyChart® Record information. You may provide notice to FAIS at any time by letter delivered by first class postage prepaid U.S. mail or overnight courier to Franciscan Alliance Information Services, 1500 Albany Street, Beech Grove, IN 46107. Attn.: MyChart® Team.

By clicking "I Agree" or otherwise using MyChart®, you represent and warrant to us that you possess the legal right and ability to enter into these Terms of Use Agreement and to use the MyChart® services and agree to be solely responsible for your use of MyChart®. By clicking "I Agree" or otherwise using MyChart®, you acknowledge that any previous consents given by you to FAIS or to your Provider will apply.

Complaints under the Indiana Consumer Protection Law can be reported to: Consumer Protection Division Office of Attorney General 302 W. Washington St., 5th Floor, Indianapolis, IN 46204 Phone Number: 1-800-382-5516

Last Updated: August 21, 2019